Privacy Policy

LAST UPDATED AS OF 9 SEPTEMBER 2025

Burnt Acre Vineyard (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase our products, or interact with us.

1. Information We Collect

We may collect personal information from you when you:

  • Browse our website

  • Place an order or make a booking

  • Join our Wine Club or mailing list

  • Contact us via forms, email, or phone

This information may include:

  • Your name, address, phone number and email address

  • Payment and billing details (processed securely by third-party providers such as PayPal and Stripe)

  • Order history and preferences

  • Information you provide when making enquiries or booking experiences

We may also collect non-identifiable information such as website usage data (cookies, analytics, IP addresses).

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Manage Wine Club memberships and provide member benefits

  • Respond to enquiries and provide customer support

  • Send updates, news, and marketing communications (if you have opted in)

  • Improve our website, products, and customer experience

3. Sharing Your Information

We will never sell or rent your personal information.
We may share your information only with:

  • Payment processors (e.g. PayPal, Stripe) to complete transactions

  • Delivery and logistics providers to fulfil your order

  • Service providers who assist with our website, email, or marketing (under strict confidentiality obligations)

  • Where required by law or to protect our rights

4. Cookies and Website Tracking

Our website may use cookies and analytics tools (such as Google Analytics) to improve functionality, monitor performance, and understand visitor behaviour. You can adjust your browser settings to refuse cookies, though this may impact site functionality.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Payments made through our website are processed securely via encrypted payment gateways (PayPal and Stripe).

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Opt out of marketing communications at any time

To update your details or unsubscribe, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Burnt Acre Vineyard
211 O’Sullivans Road, Marong, Victoria 3515
Email: burntacrebendigo@gmail.com
Phone: +61 419 582 106

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of the last update noted at the top of the page.